A multi-message interaction between your bot and an end-user is considered as a session, regardless of the number of messages. One session will expire after 24 hours if there is no interaction between the end-user and bot.
What Are Seats & Members?
Seats are number of members that belong to your team account. Members can collaborate on the same bot.
Team members can collaborate on the same bot and share activities such as answering customer escalations, taking orders or managing bot contents.
Q. How Are Sessions Calculated?
We calculate sessions monthly across all your bots.
For examples, if you have two bot projects: bot A has 2,000 sessions a month and bot B has 5,000 sessions then your total number is 7,000.
Q. Do You Offer Free-Trial?
Our Basic Plan is completely free-to-use with almost every features you need to build an end-to-end powerful chatbot. You can upgrade your free plan to a paid subscription anytime later on.
Q. Which Support Options Do You Have?
We offer different types of support. Community, for our Free users, Premium support for all our clients on Pro and Enterprise plans.
SLA level support is only available for our Enterprise plans.
It depends on the plan you are on.
BASIC: Best effort with livechat first 7 days and free access to Community.
PRO: 1 business day first response via Email, Helpdesk, Livechat
Enterprise: 4 business hours first response via Email, Helpdesk, Livechat or arranged call.
Q. Can I Downgrade My Plan?
Yes. You can downgrade your plan but the current plan will still be in effect until the next billing date.
You can also cancel your plan at any time as well.
Q. Can I Get A Copy Of A Receipt?
Yes. Receipts are stored in the Billing History section of your account. From there, you can print or email a copy of each receipt.